How to Unfreeze an Account?

Note: If you’re going to take a break from payments, we recommend canceling your subscription rather than stopping payments. Simply discontinuing payments may result in your account being marked as Late Payment and, finally, Frozen.

Then, if you want to reactivate your account, you must pay for the unpaid period. To avoid this inconvenience, please remember to cancel your subscription.

Here are the steps to follow to unfreeze an account:

Step 1: Log into your Eqvista account to unfreeze an account. 

On the dashboard, click on “Subscription” on the left-hand side to get a drop-down menu. Then, click “Detail” or “Go to Subscription” in the dashboard. 

Note: After logging in, you can cancel your subscription by selecting “Cancel Subscription” in the dashboard. Check out the support article to learn how to cancel your subscription. 

Step 2: Once you do this, you will see the last payment for the Premium subscription was declined and if the payment is not made within 7 days, the account will be frozen. 

Then, the total due amount for the time period along with the number of shareholders, and two options – Reactivate Subscription and Cancel Subscription.

Note: For a late payment account, you need to pay for the unpaid period before you reactivate subscription as a data storage fee. So if you want to pause payments, you should cancel your subscription.

Reactivate subscription is for continuing your premium subscription and the cancel option will cancel your subscription. 

Step 3: If there is a late payment or payment for your premium subscription that was declined and not resolved within 7 days, your account will be frozen. Check out our support article to learn more about late payments.

Note: When your account is frozen, you will be able to move only to the Subscription page and its sub-pages (Details and Payment History). 

Here, you will see the last payment for the Premium subscription was declined and your account has been frozen. 

Then, the total due amount for the time period along with the number of shareholders and an option – Reactivate Subscription. Reactivate subscription is for continuing your premium subscription.

Step 4: Then, you need to enter the “Number of Shareholders” and “Credit Card Number” or use “Autofill Link”.

Note: For a frozen account, you need to pay for the unpaid period before canceling or reactive subscription. So if you want to pause payments, you should cancel your subscription.

Once you have done, click on “Reactivate Subscription”.

For more information about Eqvista, check out our support articles or get in touch with us today!