Late Payment

Note: If you’re going to take a break from payments, we recommend canceling your subscription rather than stopping payments. Simply discontinuing payments may result in your account being marked as Late Payment and, finally, Frozen.

Then, if you want to reactivate your account, you must pay for the unpaid period. To avoid this inconvenience, please remember to cancel your subscription.

Have you paid your premium subscription?

Here are the steps to follow:

Step 1: Log into your Eqvista account to make a late payment for your premium subscription. 

On the dashboard, click on “Subscription” on the left-hand side to get a drop-down menu. Then, click on “Detail” or “Renew Subscription” in the dashboard. 

Note: After logging in, you can cancel your subscription by selecting “Cancel Subscription” in the dashboard. Check out the support article to learn how to cancel your subscription. 

Step 2: Once you do this, you will see the last payment for the Premium subscription was declined and if the payment is not made within 7 days, the account will be frozen. 

Then, the total due amount for the time period along with the number of shareholders, and two options – Reactivate Subscription and Cancel Subscription.

Note: For late payment account, you need to pay for the unpaid period before you reactive subscription. So if you want to pause payments, you should cancel your subscription.

Reactivate subscription is for continuing your premium subscription and the cancel option will cancel your subscription. Check out our support guide to learn how to cancel your subscription.

To reactivate, click on “Reactivate Subscription”. 

Step 3: Then, you need to enter the “Number of Shareholders” and “Credit Card Number” or use “Autofill Link”.

Once you have done, click on “Reactivate Subscription”.

If there is a late payment or payment for your premium subscription that was declined and not resolved within 7 days, your account will be frozen. Check out our support article to learn more about frozen account.

For more information about Eqvista application, check out our support articles or contact us today!